Often our clients approach us unsure of the outcomes they need to achieve. All they know at that point is that something isn't working in a particular area, or there are problems manifesting as pain of some kind that is preventing optimised performance and results
Richmond Castle is all about helping you improve your performance and your clients' experience by optimising the potential of your people.
Our work can help you understand more deeply your organisation's behaviour and its causes, as well as start to articulate the outcomes you are looking for. If you already know what you need to achieve, we can help you get there in the most effective way.
Some of the outcomes we have pursued with our clients include:
- Cultural change - to support a new way of working, or simply to create a better place to work
- Happier customers - with increased retention and levels of customer satisfaction
- Better relationships - when a team is new or there are difficulties in an existing group
- Good integration - often as part of merger activity, to ensure people being brought together are working together effectively
- Better communication - protocol and practice
- Enhanced performance at team or individual level, often in a particular skill area
- Increased retention of staff - improving morale and the bottom line
- Creation of high performing teams
- A more fit-for-purpose organisation structure - often where existing structure has grown organically, perhaps without much forward-planning